Support Engineer
Remote · Full-time
You answer customer support email. Most questions are technical: a tracking script that is not firing, a number that needs porting, an integration that stopped syncing. You find what is wrong, fix it or pass it to engineering with a clear reproduction, and write docs so the next person does not have to ask.
What you will do
- Answer support email with clear, complete answers
- Debug tracking installs in the browser: script tags, dynamic number insertion, UTM parameters, single-page apps
- Handle number provisioning and porting with our carriers, and keep customers updated
- Reproduce bugs before passing them to engineering, and check fixes before telling the customer
- Write and maintain the help docs
What we look for
- You write clearly. Most of this job is explaining technical things in plain language
- You can read HTML and JavaScript well enough to see why a snippet is not working
- You have done technical support, QA, or web development before
- Telephony experience (SIP, porting, carriers) is a plus, not a requirement