Fair Use Policy

CallRadar's $30/month plan includes 5 tracking numbers and 500 local minutes, pooled across every website on the plan. This policy explains exactly what that covers, what happens if you go past it, and what use is out of bounds regardless of volume. The short version: CallRadar is marketing attribution for inbound calls to your business. It is not a phone system, a call center platform, or a dialer. Use it for what it is, and the metering below will never surprise you.

What is included

• 5 tracking numbers, local or toll-free, tracked, forwarded, and (optionally) recorded.
• 500 local minutes a month, pooled across every website on the plan.
• Calls forwarded to phone numbers in the United States and Canada.

What happens past the included amounts

There is no hard stop and no bill ceiling. Calls keep being tracked and forwarded past the included minutes and numbers - the difference is that usage past the included amounts is metered automatically, at these rates:

• Numbers beyond the included 5: $3.00 per month each.
• Local minutes beyond the included 500: $0.04 per minute.
• Toll-free minutes: $0.08 per minute, metered from the first minute - toll-free is not part of the included allowance.

Metered usage is charged in arrears on the following invoice, based on what you actually used that billing period. There is no manual review step and nothing to negotiate - the numbers on your invoice match the metering above.

Technical limits

These are enforced automatically and exist to block abuse, not to meter you. Legitimate marketing use never encounters them.

• Tracking numbers receive calls; they do not place them. CallRadar has no outbound calling.
• Calls disconnect automatically after 2 hours.
• Each tracking number carries up to 10 simultaneous calls.
• Forwarding to international destinations is available as a paid add-on rather than part of the plan.
• Forwarding to premium-rate and other high-cost destinations is blocked.

One plan, unlimited websites

A single $30 plan can hold any number of websites - one per brand, franchise location, or agency client - all pooling the same included numbers and minutes. Each tracking number still belongs to exactly one website.

What is not allowed

These uses fall outside the product regardless of minute counts, and we may suspend them without notice:

• Operating a call center, support desk, or sales floor on tracking numbers
• Using CallRadar as a phone system or PBX replacement rather than for marketing attribution
• Autodialed, machine-generated, or artificially inflated call traffic of any kind, including traffic pumping and toll fraud
• Reselling minutes, numbers, or forwarding capacity

Changes to this policy

If we change these rates, existing customers get 30 days notice by email before any change applies to their plan. Questions about whether your use case fits? Ask us before you sign up and we will give you a straight answer in writing.